Returns & Exchanges
At AloraKart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 7-day return and exchange policy under the terms outlined below.
Return & Exchange Window
Customers may request a return or exchange within 7 days of receiving the product.
To be eligible, the item must:
- Be unused and in its original condition.
- Be returned with all original packaging, tags, accessories, and documentation.
- Not show signs of damage caused by misuse, improper handling, or normal wear and tear.
Eligible Reasons for Returns & Exchanges
Returns or exchanges may be accepted for:
- Damaged products received during delivery.
- Defective or malfunctioning products.
- Wrong item received.
- Missing parts or accessories.
- Product significantly different from the description.
Non-Returnable Items
The following items may not be eligible for return or exchange:
- Products damaged due to customer misuse.
- Products returned without original packaging or accessories.
- Personalized, customized, or made-to-order items.
- Products marked as non-returnable on the product page.
- Items returned after the 7-day return period.
How to Request a Return or Exchange
To initiate a return or exchange, please contact us with:
- Your Order Number
- Product Name
- Reason for Return or Exchange
- Clear photos or videos showing the issue (if applicable)
Contact Details:
Email: alk@alorakart.net
Phone: +91 9891271100
Our team will review your request and provide further instructions.
Exchange Process
Once your exchange request is approved:
- The original item may be collected by our courier partner or shipped back by the customer as instructed.
- The replacement product will be shipped after the returned item passes inspection.
- Exchange delivery times may vary depending on product availability and location.
Refund Process
For approved returns:
- Refunds will be processed to the original payment method.
- Refunds are generally initiated within 5–10 business days after the returned item is received and inspected.
- Processing time may vary depending on banks and payment providers.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
Please provide clear photos of the product and packaging to help us resolve the issue quickly.
Cancellation of Orders
Orders may be canceled before they are shipped. Once an order has been dispatched, cancellation requests may not be accepted.
Contact Us
For any questions regarding returns, exchanges, or refunds, please contact:
AloraKart
Email: alk@alorakart.net
Phone: +91 9891271100
Address: New Delhi, India
We appreciate your trust in AloraKart and are committed to providing a smooth and hassle-free shopping experience.