FAQs
Frequently Asked Questions (FAQs)
1. How can I place an order?
Placing an order is simple. Browse our products, add your desired items to the cart, proceed to checkout, enter your shipping details, and complete the payment process.
2. What payment methods do you accept?
We accept secure online payments through trusted payment gateways, including:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets (where available)
Available payment methods may vary at checkout.
3. How long does delivery take?
Most orders are delivered within 3–7 business days depending on your location and product availability.
Delivery times may vary during peak seasons, public holidays, or due to courier delays.
4. How can I track my order?
Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp (where applicable).
You can use the tracking information to monitor your shipment's progress.
5. Do you offer free shipping?
Shipping charges, if any, are displayed during checkout before payment. Promotional free shipping offers may be available from time to time.
6. Can I cancel my order?
Orders may be canceled before they are shipped. Once an order has been dispatched, cancellation may not be possible.
For assistance, please contact our support team as soon as possible.
7. What is your return policy?
We offer returns and replacements according to our Return & Refund Policy. Customers should review the policy page for complete eligibility requirements and timelines.
8. When will I receive my refund?
Once the returned item is received and inspected, eligible refunds are processed within 5–10 business days to the original payment method.
Bank processing times may vary.
9. What should I do if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos and order details.
Our team will review the issue and provide an appropriate resolution.
10. Can I change my delivery address after placing an order?
Address changes may be possible only before the order has been shipped.
Please contact our support team immediately if you need to update your delivery details.
11. Are my payments secure?
Yes. All payments are processed through secure and trusted payment gateways that use industry-standard encryption and security measures.
12. Do I need to create an account to place an order?
No. Depending on the checkout options available, you may be able to place an order as a guest without creating an account.
13. How can I contact customer support?
You can reach our support team using the following details:
Email: alk@alorakart.net
Phone: +91 9891271100
Address: New Delhi, India
14. What if my package is delayed?
While we strive to deliver all orders on time, delays may occasionally occur due to courier issues, weather conditions, holidays, or other unforeseen circumstances.
If your order is significantly delayed, please contact our support team for assistance.
15. How do I know if a product is in stock?
Product availability is displayed on the product page. If an item is out of stock, it may be marked as unavailable or temporarily sold out.
Still Have Questions?
We're here to help. If you cannot find the answer you're looking for, please contact us:
AloraKart
📧 alk@alorakart.net
📞 +91 9891271100
📍 New Delhi, India